Northern Counties Eventide Home Limited

Date of Assessment: 16 to 20 January 2025. The service is a residential home providing support to older people living with dementia. There were enough staff with the right skills, qualifications and experience. Managers mostly investigated incidents thoroughly, however it was not always clear what action had been taken. We have since been updated that this has been addressed. People were protected and kept safe from abuse. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained. Staff managed medicines well and involved people in planning any changes. Where people were subject to Deprivation of Liberty Safeguards. The manager was knowledgeable regarding expiration dates and reviews, however these were not recorded anywhere. Staff made sure people understood their care and treatment to enable them to give informed consent. People always had enough to eat and drink to stay healthy. The service monitored people’s health to support healthy living. People were treated with kindness and compassion. Staff protected their privacy and dignity. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing. People were involved in decisions about their care. The provider provided information to people in a way they could understand. People received fair and equal care and treatment. People were involved in planning for their future. Leaders and staff had a shared vision and culture based on trust, faith and care. Governance systems had improved, however there was still some gaps in recording, which we highlighted to the manager at the time of our inspection. They have since provided assurances this has been addressed. Managers worked with the local community to deliver the best possible care.