Hazeldene Residential Care Home

People were supported to eat a varied and nutritious diet based on their individual preferences. People were complimentary about the food and told us they had enough to eat and drink.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were appropriate policies and systems in place to protect people from the risk of abuse and the management team and staff understood the actions they should take to keep people safe.

There were enough staff [care and ancillary staff] to support people's needs in a timely and unhurried way. Appropriate recruitment procedures had been followed to help ensure only suitable staff were employed. Staff had received training and support to enable them to carry out their role safely.

Systems were in place so that medicines were administered safely and as prescribed which staff followed. Infection prevention and control measures were in place and followed government guidance.

Most individual and environmental risks were assessed and managed appropriately. People had access to any necessary equipment where needed, which helped ensure people were safe from harm.

Care plans contained detailed relevant information about people's health and social care support needs. People and, where appropriate family members, were involved in the development of care plans. People were able to access health and social care professionals if needed.

The registered manager and provider's representative carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities. People, their family members and external professionals said the registered manager was approachable and supportive. Staff were also positive about the registered manager.