Red Court Care Home & The Grove Care Home - Pudsey

Overall, people's medicines were managed safely and stored securely. We noted some minor improvements to records were needed and the registered manager addressed these at the time of our visit. There were enough staff on duty to meet people's needs. Staff had received training and support to enable them to carry out their role safely. People were protected from abuse by staff who had received training and were confident in raising concerns. There was a safe recruitment process in place to check staff were suitable to work with people who may be vulnerable.

The premises were very clean and well maintained. Cleaning and infection control procedures had been updated in line with COVID-19 guidance to help protect people, visitors and staff from the risk of infection. People had access to the equipment they needed. The gardens were attractive and accessible and there was garden furniture for people to use in the better weather.

People and relatives had confidence in the registered manager and management team. They told us the service was well managed. Staff were positive about the management team and the registered manager demonstrated good knowledge of people's needs. They showed a commitment for providing a person- centred quality service. Audits and monitoring procedures were used effectively to monitor the service and to make improvements. When accidents or incidents occurred, learning was identified to reduce the risk of them happening again.