Polventon Residential Care Home

The registered manager was now notifying us of events that they are legally required to inform us of, promptly.

Since the last inspection the management team structure had changed. They had implemented new systems to assess and monitor the quality and safety of the care provided. They were effective in assessing quality and identifying and driving improvement. The service had clear and effective governance systems in place.

Since the last inspection the management team had reviewed their risk assessment process and implemented new documentation. The documentation clearly evidenced how risks were assessed, and what action was needed to mitigate and minimise risks.

People and relatives were positive about the care and support that they received. Comments from people included; "I am really happy here", "It's like a hotel if you want a cup of tea at 3am you get it", "It's like a family here" and "The staff are all lovely, [staff members name] is always smiling and brings a smile to my face." Relatives comments included "It really is a home from home", I can't think of anything they could do better" and "We have no concerns about the home or the care".

People, and their relatives were involved in the development and review of their care plans which detailed their needs and preferences. Staff knew people's care needs well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Peoples medicines were managed safely. Staff responsible had the necessary skills to administer medicines.

Oversight was in place to ensure medicines were managed safely.

There were enough staff to meet people's needs and ensure their safety. People told us; "If you call the buzzer (call bell) the staff come quickly" and "Staff looked after me really well when I was ill."

Appropriate recruitment procedures ensured prospective staff were suitable to work in the home.

The service was clean and there were additional cleaning procedures in place to limit infection control risks within the service.

Staff felt supported by the management team. They told us; "We get good support from each other and the managers are approachable"

The management and staff team engaged well with health and social care professionals. Comments included "I consider the home to be a safe and caring service, in fact I am proud to work alongside them, their ethics and values are exemplary" and "I have a really positive view of the home, They are warm and welcoming, its residence are supported to live in a way that they would wish to live. The home feels as if it belongs to the residents, it is not clinical and they always meet the needs of the residents in a safe and effective way".

The environment was spacious and there was equipment available to support staff in providing safe care and support. Health and safety checks of the environment and equipment were in place.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk