Queen Alexandra Cottage Homes

Systems were in place to help ensure people remained safe. People were protected from the risk of harm and abuse. Staff knew people well and understood the risks associated with their care. There were sufficient and appropriately trained staff, who had been safely recruited to support people. Some improvements were needed to aspects of record keeping including mental capacity assessments and accidents and incidents. We also recommended the provider review staffing levels throughout the day as staff reported times when they were particularly busy. Following the assessment, the provider told us how they would be reviewing and developing these areas.

Staff were kind and caring and committed to providing people with good quality care. People were supported to maintain their independence and staff enabled them to make their own decisions and choices, Visitors were always welcomed at the home. Some improvements were needed to communication and support to enhance staff well-being. We asked the provider to review the processes for supervision as this was not consistent across the staff team.

People and their families were supported with the transition to move into the home. There was regular communication with health care professionals to ensure people’s health needs were met. Families were involved in supporting people with their health needs. This was through regular communication with staff at the home and health care professionals. People, and those important to them were supported to make decisions about their own care and support.