Alder Grange

Alder Grange is a residential care home that was providing personal care to 19 people aged 65 and over at the time of the inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service:

People were supported by safely recruited staff who had the skills and knowledge to support them in line with their needs. People were supported safely to manage their risks, whilst promoting their independence. People were supported in a clean environment and their medicines were managed safely.

Effective care planning was in place which guided staff to provide support that met people's needs and in line with their preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We made a recommendation about the presentation of soft or textured food.

Staff were kind and caring towards people and promoted choices in a way that people understood. People's right to privacy was upheld. People were supported to maintain their independence.

People had opportunities to be involved in activities. People and their relatives were involved in the planning of their care, which meant people were supported in line with their preferences. Complaints systems were in place, which people and relatives knew how to use.

Systems were in place to monitor the service, which ensured that people's risks were mitigated and lessons were learnt when things went wrong. People, relatives and staff could approach the registered manager who acted on concerns raised to make improvements to people's care. The provider looked for ways to improve the service people received.

The service met the characteristics of Good in all areas; more information is available in the full report below.