Spencer Grove Care Home

The domiciliary care service offers care to people who live in the registered provider's retirement apartments, attached to Spencer Grove. There were two people using this service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The care home is purpose built, split over three floors.

People were safe. There were enough staff employed to meet people's needs and staff were recruited safely. Medicines were appropriately managed. The home was clean, and the premises and equipment were suitably maintained.

People received excellent, effective care and support from a highly skilled staff team. Staff communicated effectively, and people were supported to access other health care professionals as they were needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring and kind. People were treated with dignity and respect. Staff clearly knew people well and respected people's individuality. People were encouraged to retain their independence.

Care records were detailed, person centred and reviewed and updated at regular intervals. Information regarding people's communication needs was recorded as well as, where appropriate, peoples end of life support needs. A range of activities were provided for people. There was a system in place to handle complaints.