Charlton Grange Care Home
- Care home
- 62 beds
- Nursing care
- Dementia care
- Registered since 2011
- Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
First rated Inadequate in 2015, most recently Good in March 2025.
19 months
since the latest rating was published.
234 of 302
rated care homes in Surrey are rated Good, like this one.
Charlton Grange Care Home: inspection record
Rated Good in March 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G The Burlington Good, 0.6 miles away
- O Elysium Care Partnerships Limited - School House Outstanding, 0.8 miles away
- G Elysium Care Partnerships Limited - 187 Nursery Road Good, 0.9 miles away
- G Sunbury Nursing Homes Good, 0.9 miles away
- G Ashton Lodge of Sunbury-on-Thames Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 March 2025 (assessment visit 16 December 2024). Quoted under the Open Government Licence.
Date of assessment: 08 to 15 January 2025 This was a responsive assessment based on concerns raised by the local authority with regards to delayed reporting of incidents. Charlton Grange Care home is a nursing and residential care home providing support to older people, and people living with dementia, some of whom had nursing needs as well as physical disabilities or mental health needs. We found the provider reported incidents in a timely manner to the local authority and CQC. There was a culture of openness where managers investigated incidents thoroughly and identified lessons that could be learned from accidents or incidents. Staff understood and managed people’s risks. People were protected and kept safe and were confident they could raise concerns. There were enough staff with the right skills, qualifications and experience. Staff were recruited safely and had effective training, support and supervision in order to ensure the delivery of good quality care. Staff managed medicines well and involved people and family members in planning any changes. The general facilities and equipment were clean and well maintained, however, some aspects of the upstairs environment required attention to ensure people had a good dining experience. We received evidence from the provider following our on-site assessment, which evidenced these shortfalls were addressed. There was a culture of improvement and inclusivity which had led to people experiencing positive outcomes and enhanced their quality of life.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained/changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Babalwa Nogwaza
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)13 inspection reports, latest 17 April 2021. Latest assessment published 26 March 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 05670023 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Charlton Grange Care Home provide nursing care?
- Yes. The Care Quality Commission lists Charlton Grange Care Home as a care home with nursing.
- How many beds does Charlton Grange Care Home have?
- The Care Quality Commission's register lists 62 beds at Charlton Grange Care Home.
- When was Charlton Grange Care Home last inspected?
- The Care Quality Commission's latest rating for Charlton Grange Care Home was published on 26 March 2025.
- Who runs Charlton Grange Care Home?
- Charlton Grange Care Home is run by Golden Manor Healthcare (Ealing) Limited.
- What is Charlton Grange Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 March 2025.
Contact
- Phone
- 01932 732600
- Address
- Charlton Lane, Upper Halliford Village, Near Shepperton, TW17 8QN Map (opens Google Maps)
Compare nearby
- G The Burlington Good, 0.6 miles away
- O Elysium Care Partnerships Limited - School House Outstanding, 0.8 miles away
- G Elysium Care Partnerships Limited - 187 Nursery Road Good, 0.9 miles away
- G Sunbury Nursing Homes Good, 0.9 miles away
- G Ashton Lodge of Sunbury-on-Thames Good, 1.3 miles away