Farndale House Residential Care Home

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were supported by staff who were exceptionally caring and compassionate. They cared for people like they would their own family members. People were valued as individuals and treated with respect. We observed peoples' support during our visit, staff were gentle and showed people kindness and affection, within their professional boundaries.

People continued to receive an exceptionally personalised and responsive service because staff had an excellent understanding of their needs. Staff demonstrated a high level of empathy, understood people very well and gave priority to the things that were most important to people. Staff were committed to enabling people to live fulfilling lives and supported them to achieve their goals.

There were strong links to the local community which were utilised to benefit people using the service and this enhanced their daily lives and provided them with equal opportunities. Staff responded to overcome any constraints presented when supporting people to live fulfilled lives.

The leadership of the home promoted a positive culture that was person-centred and inclusive. We received very positive feedback from people and staff about the quality of care and support people received and the overall management of the home.

Health and care records were kept to good standards and staff's knowledge of people was extremely good. This enabled staff to recognise any changes in people and seek early access to healthcare services, this ensured positive continuity of care.

Staff knew how to keep people safe from harm. Risks were assessed and managed well. People received their medicines as they should.

Staff were recruited safely. There was a very low turnover of staffing which meant people were supported by a staff team who knew them and their preferences extremely well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had access to relevant training and regular supervision to equip them with the knowledge and skills to care for people effectively.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.