Leabrook House Nursing Home

People were assessed so any potential risks were identified, and steps taken to keep them safe. Systems in place safeguarded people from abuse and staff were knowledgeable about how to support people safely.

People were protected from harm, for example through infection control measures and safe management of medicines.

Right Care People did not always experience caring, person-centred care. Whilst some staff interacted positively with people, staff members were sometimes task orientated in their approach due to staffing pressures. People sometimes spent long periods of time without meaningful interaction with others.

The service promoted people's independence and scheduled activities were organised for people. People's health needs were well managed and the service worked in partnership with other agencies to promote people's health and wellbeing.

Right Culture Systems and processes were in place to promote a positive culture at the home. However, further improvements were required to boost staff morale, which would positively impact people's experiences.

Practices at the service were audited to monitor quality of the care people received and areas of improvement were identified. There was good communication with other agencies to ensure people's needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk