Talbot House Care Home

Although we saw there were enough staff available, both people and staff felt they could benefit from some more. Further details were needed to 'when required' protocols to ensure staff had all the information needed.

The home was also tired and dated and some areas were in need of refurbishment.

We saw an improving picture in the home and people felt safe living there. Staff had received training since our last inspection and had the skills and knowledge to support people. Individual risks to people were considered and reviewed. There were systems in place to ensure safeguarding concerns were investigated and reported appropriately.

There were procedures in place to manage infection control and staff ensured all personal protective equipment was worn correctly.

People were supported by health professionals when needed and the advice given was followed by the staff in the home. People enjoyed the food and were offered a choice. When needed they were offered support and received a diet in line with their individual needs.

There was evidence that lessons were learned when things went wrong, there were now more audits taking place and the environment was also monitored. An incident and accident analysis had also been introduced to help drive improvements.