Woodside Hall Nursing Home

Staff understood their responsibilities for safeguarding people from abuse and for protecting them from avoidable harm. Risks were well managed, and people were involved in making decisions about their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had received the support and training they needed and described effective team work and an open culture where they could raise any concerns. Staff, people and their relatives spoke highly of the management of the home. One person told us, "The best thing is the staff, it is very well run. I would definitely recommend it."

Staff knew people well and were familiar with their needs and preferences. When people's needs changed staff were responsive and supported people to plan their care. A relative told us, "It is a fantastic place, the staff are great and it re-assures me to know people are safe and happy."