Manor Lodge

Risks to people's safety in a range of areas including the COVID-19 pandemic were assessed and understood by staff. Systems were in place to ensure people were protected from abuse and treated with respect and dignity.

Suitable infection prevention and control measures and practices were in place to keep people safe and prevent people, staff and visitors catching and spreading infection.

Appropriate recruitment procedures helped to ensure only suitable staff were employed to provide people with personalised care and support.

Staffing levels and skill mix were determined by people's dependency needs. People had the opportunity to take part in a range of social activities.

Staff received the training, guidance and support they needed to do their job well and to effectively meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to effectively monitor and improve the service for people. People were asked for their feedback and action was taken to address issues raised.

The registered manager was approachable and provided staff with leadership, support and direction.