Boughton Green Road Limited

We assessed all 8 quality statements in this key question. Our rating for this key question has improved to good. We found safety was important, managers and staff took all concerns seriously. We saw improvements had been made to risk management plans, incident recording and actions taken. Staff understood how to keep people safe, and lessons were learnt when things had gone wrong. Managers investigated all reported incidents to reduce the risk of them happening again. People were supported by staff who knew them well and ensured they received their medicines on time. People could be assured they were cared for by staff who were recruited safely and had the skills and knowledge to support them.

We assessed 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. We found people were encouraged to do things for themselves and had choice and control over their own care, treatment, and wellbeing as much as possible.

We assessed 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. Access to professionals was considered on an individual basis to ensure people had equal access and opportunities in managing their healthcare needs.

We assessed all 7 quality statements in this key question. Our rating for this key question has improved to good. The overall governance and monitoring of the service had improved. There were effective systems in place to monitor the quality and performance of the service and action was taken to address any shortfalls found. Managers and staff understood their responsibilities and worked together to deliver good outcomes for people. There was an open and inclusive environment where both staff and people were able to speak up and be involved with the development of the service. Staff felt supported and encouraged to share ideas.

The service worked well with other health professionals and commissioners of the service and were proactive in addressing any issues raised. One local authority commissioner told us since raising a concern around communication they had begun to see some improvements.