Thames House
- Care home
- 20 beds
- Nursing care
- Registered since 2011
- Central Rochdale, Rochdale, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
16 months
since the latest rating was published.
18 of 54
rated care homes in Rochdale are rated Requires improvement, like this one.
Thames House: inspection record
Rated Requires improvement in June 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Willows (Good, 0.7 miles away) and The Mews (Outstanding, 0.8 miles away).
Nearest care homes:
- RI Stamford House Care Home Requires improvement, 0.2 miles away
- RI Leighton House Retirement Home Limited Requires improvement, 0.5 miles away
- G The Willows Good, 0.7 miles away
- O The Mews Outstanding, 0.8 miles away
- G Harelands House Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 June 2025 (assessment visit 13 March 2025). Quoted under the Open Government Licence.
Date of assessment: 24 March to 22 April 2025.
The inspection had been prompted by concerns we had received about the service.
The service is a residential care home with 20 bedrooms. The service supports people with complex mental health needs, brain injuries, complex dementia and neuro disabilities including Huntington’s disease and Parkinson’s.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
During this inspection we looked at 21 quality statements. The service was providing a regulated activity to 18 people at the time of the inspection.
We identified 3 breaches of regulation at the service. The breaches related to safe and effective staffing and governance.
We rated the service requires improvement because compliance in some areas of clinical training was low in modules that were highly relevant to safe care, and concerns relating to medicines were identified. Care records required improvement as some were inconsistent, inaccurate and contradictory. Some of the providers policies were overdue for review, including the sepsis policy. Referrals to other services were not always completed in a timely manner, best interest decisions and conditions as part of a Deprivation of Liberty Safeguards (DoLS) authorisation were not always listed in peoples care records. People’s care was not always person centred, and palliative care required improvement. The service leads and the provider’s quality assurance systems had identified some of the concerns we found during this inspection prior to our visit, but there were gaps in oversight.
However, we did see positive practice including the provider ensuring a continuity of care when people moved between services, a safe and clean environment, an emphasis on promoting staff wellbeing and valuing diversity within the workplace.
We have asked the provider for an action plan in response to the concerns found at this inspection.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question good. At this inspection the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of regulations relating to safe and effective staffing as leaders had not ensured staff had completed clinical key skills training which was highly relevant within their roles.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question good. At this inspection the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question good. At this inspection we rated 1 quality statement, and the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last inspection we rated this key question good. At this inspection we rated 2 quality statements, and the rating has remained good.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question good. At this inspection the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask when you visit
- Safe was rated Requires improvement on 20 June 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 20 June 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 20 June 2025. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Daniel Emsley
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 17 September 2019. Latest assessment published 20 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Thames Health Care LimitedBrand: Exemplar Health Care Limited
- Ownership type
- Organisation
- Companies House number
- 05555903 (opens Companies House)
Getting help from Rochdale Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Rochdale Borough Council
- Ask for a care needs assessment
- Phone: 0300 303 8886, Monday to Friday 8.30am to 4.45pm
- Support for carers
- Paying for care: Rochdale Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Thames House provide nursing care?
- Yes. The Care Quality Commission lists Thames House as a care home with nursing.
- How many beds does Thames House have?
- The Care Quality Commission's register lists 20 beds at Thames House.
- When was Thames House last inspected?
- The Care Quality Commission's latest rating for Thames House was published on 20 June 2025.
- Who runs Thames House?
- Thames House is run by Thames Health Care Limited.
- What is Thames House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 June 2025.
Contact
- Phone
- 01706 751840
- Address
- Thames Street, Rochdale, OL16 5NY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Willows (Good, 0.7 miles away) and The Mews (Outstanding, 0.8 miles away).
Nearest care homes:
- RI Stamford House Care Home Requires improvement, 0.2 miles away
- RI Leighton House Retirement Home Limited Requires improvement, 0.5 miles away
- G The Willows Good, 0.7 miles away
- O The Mews Outstanding, 0.8 miles away
- G Harelands House Good, 0.9 miles away