St Clair House

Risk assessments were completed to help identify and minimise risks to people. Staff had been recruited safely and there were enough staff to respond to people's needs. Systems to manage medicines were judged as being safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Incidents and accidents were managed safely. The registered manager took necessary action to keep people safe and minimise the risk of reoccurrence. Steps were taken to learn lessons if things went wrong.

Health and safety checks of the environment and equipment were in place. There were certificates in place to support this. Systems were in place to support people in the event of an emergency.

We looked at infection prevention and control and found we were assured that the provider was protecting people, staff and visitors from the risk of infection.

Staff told us they had received the training they needed to meet people's needs safely and effectively. The training matrix tracked staff training, and this helped ensure all staff received the training and updates needed to provide safe consistent care.

Staff were supported in their roles through a plan of supervision. Staff told us they felt supported by the registered manager and senior staff .

The management team maintained oversight of complaints, accidents and incidents and safeguarding concerns. The management team engaged well with health and social care professionals.

The systems in place to monitor the quality of care within the service were effective. The registered manager promoted a positive person-centred culture and fully understood their responsibilities as a registered manager.