Thalassa Nursing Home

People's experience of using this service: People were supported by staff who showed kindness, compassion and respect towards them. They told us they felt safe and listened to living at Thalassa Nursing Home. Staff's knowledge of people's history, preferences and risk associated with the care and support needs was good. Staff respected and encouraged people to make their own decisions. Recruitment practices remained safe and there were plenty of staff to meet people's needs. People were protected from avoidable harm, received their medicines as prescribed and infection control risks were managed appropriately. The management team were open and transparent. They understood their regulatory responsibility. No one had any complaints and felt the management team were open, approachable and supportive. Everyone was confident the provider would take the necessary actions to address any concerns promptly. Feedback about the management team demonstrated they listened and took any feedback as an opportunity to make improvements for people. Care records required further development to ensure they were person centred and gave accurate guidance to less familiar staff. Activity provision was limited, and we have made a recommendation about this.

Due to the need to make improvements to records the service met the characteristics of requires improvement in some areas; more information is in the full report