Stanbeck Residential Care Home

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Each person had their own private room they had decorated to their own taste. We saw staff supporting choice and control during our inspection.

Right Care: The care was person-centred and promoted individuals' human rights. People had different interests and activities. Many people said they liked the staff and how they were being supported. Staff were able to discuss people individually and knew how to support them well.

Right Culture: The ethos, values, culture, and attitudes of the managers and the staff were focused on supporting people to have inclusive lives. Managers and staff were complimented by relatives regarding the support they provided. Family members have told us they are happy with the support their relative receives. Staff encouraged people to be involved in activities where appropriate and where they wanted to. Staff also understood and respected when people wanted to be alone.

Systems were in place to support the safe management and administration of medicines. Staff who administered medicines had the required training and their knowledge was checked. Medicine counts matched records. There was no information on why people were taking each medicine and we have made a recommendation about this.

Risk management was effective. There were systems in place to assess risk, monitor safety, and respond to risks. Lessons were learned when things went wrong. Recent investment into fire safety had been undertaken and fire safety practices developed to ensure people were safe.

Staffing and recruitment systems ensured staff of good character were employed. Appropriate pre- employment checks had been undertaken.

People were safe and protected from abuse. There were systems in place to ensure safeguarding training was undertaken by all staff. Staff could tell us what abuse was and what they would do if they saw signs of abuse. There was a safeguarding policy in place which had been newly refreshed. People and their relatives told us they felt the service was safe.

The provider was following current guidance to keep people safe in preventing and controlling infection. There were no restrictions on visiting in line with current guidance.

Managers and staff were clear regarding their roles. The registered manager was able to demonstrate she understood the legal requirements of the regulations. People, relatives, and staff told us the registered manager was available and easy to talk to.

There was a positive culture which was person-centred and involved the people using the service and their relatives. The registered manager and deputy manager had created multiple channels for staff to communicate updates, hazards, and requests to gain quick responses and repairs.

The managers and staff worked well with other professionals. We received positive feedback from the local authority and healthcare professionals.