42a Haddon

We found the following examples of good practice.

● Learning sessions with people who used the service took place when lockdown was introduced to support people's understanding and reduce anxiety. For example, people learned about social distancing and alternative greetings such as 'elbow dabs'.

● When any cases of Covid 19 were suspected or confirmed, the flat where the person lived was completely locked down. Two members of staff worked exclusively in that flat on alternating shifts until the person recovered or the period of isolation ended.

● When lockdown commenced the service supported staff who relied on public transport get to and from work by sharing lifts with colleagues. This reduced the risks of infection to staff, and people using the service.

● The service managed to maintain a stock of PPE throughout the pandemic and purchased extra supplies in preparation for any second spike.

● During the lock down period the on site coffee shop took responsibility for sourcing, purchasing and preparing all meals. This meant people and carers were not going to supermarkets and this reduced risk.

● Rotas and shifts were planned so staff worked in as few flats as possible. This included overtime shifts which was a change to usual practice.

● All staff completed risk assessments which considered their individual circumstances. These were used to make adjustments as necessary to keep staff and the people they supported safe.

● All visits by relatives to the service after lockdown eased were individually planned and risk assessed. Risk assessments were shared with relatives prior to the visit. All visits took place in a separate building which reduced the risks of cross infection.

● Staff were seen to be wearing appropriate PPE during the inspection visit.

Further information is in the detailed findings below.

The five questions we ask about services and what we found