Care at Parkside

On the whole, feedback from relatives about the home was positive. Staff had received training in safeguarding and knew how to identify and report any concerns. There were enough staff to meet people's needs and keep them safe. The home was clean and nicely decorated and good infection control practices were followed. Equipment was regularly checked and serviced in line with guidance. However, no action had been taken when bathroom water temperatures were found to be too high. This concern was rectified after our inspection.

Care records were person-centred and described people's likes and dislikes and how they wished to be supported. People were encouraged to take part in activities. There had been an improvement in the way participation in activities was recorded in people's care records.

Since our last inspection there had been a change to the management structure of the service, with the owner taking on the additional responsibility of managing the home on a day to day basis. They were in the process of registering with the CQC to become the registered manager.

Staff, people who used the service and relatives were encouraged to provide feedback about the home and the care and support provided. This was used to drive forward change. On the whole relatives felt they were kept informed and communication was good, although one person we spoke with felt this could be improved.