Danecroft

We found the following examples of good practice.

• Relatives and friends were encouraged to visit their family members at the home. Processes were in place for visitors to reduce the risk of transmission of COVID-19. These included providing a negative lateral flow test (LFT) and proof of COVID-19 vaccination. • Staff had received training in the safe use of Personal Protective Equipment (PPE) and were observed wearing this correctly. The service had adequate supply of PPE and provided this to staff and visitors whilst at the home. • Regular COVID-19 testing was completed by staff, residents and essential care givers in line with government guidance. A record of the test results had been maintained by the manager. • Risk assessments had been completed for all people and staff and where required measures had been put in place to mitigate risk to health. • The care home was clean and had no mal odours. Enhanced cleaning had been completed of frequently touched areas. • Relatives told us the staff contacted them promptly to provide updates of changes to government guidance relating to visiting and of any impact this would have directly to them. • People had been supported to maintain contact with family and friends during the COVID-19 lockdowns through use of telephone and video calls.

The five questions we ask about services and what we found