Twin Oaks
- Care home
- 7 beds
- No nursing
- Registered since 2010
- Westmorland and Furness, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
45 of 53
rated care homes in Westmorland and Furness are rated Good, like this one.
Twin Oaks: inspection record
Rated Good in July 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Applethwaite Green Good, 0.7 miles away
- G Garth Brow (Adult Care Home) Good, 6.2 miles away
- G Maudes Meadow Good, 6.5 miles away
- G Summerhill Care Home Good, 6.8 miles away
- G Gilling Reane Care Home Good, 6.9 miles away
About the service
From the Care Quality Commission's inspection report published 21 July 2023. Quoted under the Open Government Licence.
Twin Oaks is a care home providing personal and accommodation to older people. At the time of the inspection, 6 people were receiving regulated activities at the home. The service can support up to 7 people. The home is large adapted house with bedrooms, a lounge area and a dining room on the ground floor. The second floor has more bedrooms and the 2 floors are connected by stairs and a stair lift.
What inspectors found
People were safe and protected from the risk of harm. Risks were appropriately identified, assessed and managed. Staff were safe to work with vulnerable people and appropriate safety checks had been made.
Read the rest of CQC's summary
Staff were competent with safeguarding processes and knew how to protect people from the risk of abuse. People said they felt safe in the home and were trusting of staff and management. We observed good practices and interactions between management, staff and people during the inspection.
Infection, Prevention and Control (IPC) processes were in place and we were assured about the service's ability to mitigate the transmission of infections.
Staff supported people to have access to healthcare professionals and specialist support and the service worked with external specialists.
People were confident in the management team at the home and praised how approachable they were. The service made appropriate notifications to CQC and other authorities of safety incidents to ensure these incidents received appropriate oversight.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Adele Palling
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 21 July 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Heathwaite Care Homes Limited
- Ownership type
- Organisation
- Companies House number
- SC280049 (opens Companies House)
Getting help from Westmorland and Furness Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Westmorland and Furness Council
- Ask for a care needs assessment
- Phone: 0300 373 3301, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. Out-of-hours emergencies: 01539 768 700
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Twin Oaks provide nursing care?
- No. The Care Quality Commission lists Twin Oaks as a care home without nursing.
- How many beds does Twin Oaks have?
- The Care Quality Commission's register lists 7 beds at Twin Oaks.
- When was Twin Oaks last inspected?
- The Care Quality Commission's latest rating for Twin Oaks was published on 21 July 2023.
- Who runs Twin Oaks?
- Twin Oaks is run by Heathwaite Care Homes Limited.
- What is Twin Oaks's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 July 2023.
Contact
- Phone
- 01539 448994
- Address
- Victoria Road, Windermere, LA23 2DL Map (opens Google Maps)
Compare nearby
- G Applethwaite Green Good, 0.7 miles away
- G Garth Brow (Adult Care Home) Good, 6.2 miles away
- G Maudes Meadow Good, 6.5 miles away
- G Summerhill Care Home Good, 6.8 miles away
- G Gilling Reane Care Home Good, 6.9 miles away