Whitby Court Care Home

Safe recruitment processes were followed to ensure suitable people were employed. Safe numbers of staff were on duty, and this was reviewed to ensure people's changing needs were met.

Staff treated people with respect and upheld their privacy and dignity. People received their support from regular staff whom they knew well.

Staff received appropriate induction, training, and support to carry out their roles. People were supported to take their medicines safely as prescribed, and staff followed good infection, prevention, and control practices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People provided their consent to, and were involved with, planning their care and support. People's preferences were recorded and wherever possible, staff supported people to maintain their independence. Staff had access to clear and concise care records which were up to date.

Staff were supported by an experienced registered manager who was passionate about providing people with the best care and support. The registered manager completed a range of audits and checks with provider oversight and input to ensure systems and processes remained effective and to identify any areas that could be improved.