The Glen Nursing Home

Staff demonstrated a very good understanding of people’s individual needs, respecting preferences and promoting independence. Staff were very caring and supportive when carrying out their role and relationships with people were trusting and meaningful. Recruitment practices were safe. Risks to people’s health, safety and wellbeing were assessed and regularly reviewed. Staffing levels were good, with trained and skilled staff supporting people safely and responsively. The home was purpose built, well maintained and included a range of thoughtfully designed and accessible features which promoted people’s comfort and wellbeing. Medicines were managed safely.

Equality and inclusion were promoted, with staff treating people respectfully and supporting access to care in line with individual needs. People’s care was monitored in line with best practice guidance. There was a very strong emphasis on team working which supported good outcomes for people. People were supported to have choice and control. There was a good range of individual and group activities available to people.

People’s health needs were met and the service worked well with stakeholders and other agencies. There were excellent links with allied professionals, and the service was proactive in seeking and responding to advice. The provider had carried out innovative work which ensured services worked together to provide responsive care when people were reaching the end of their lives.

Audits and checks were in place to maintain oversight of the service. There was a very strong emphasis on collaborative working and partnerships across all areas of the service. The provider and registered manager demonstrated a consistently high-level commitment to continuous improvement to improve the quality of people’s lives. The leadership demonstrated integrity and kindness and were committed to providing high quality care and support, which extended to people, their relatives and the staff team. There was a visible culture of openness and a drive for positive person-centred care and excellence. The culture was driven by the outstanding commitment and enthusiasm of the management team.