Bridgewater Manor Care Home

We have made a recommendation about ensuring guidance is in place for all 'when required' medicines and modified dietary guidance is accurate across all systems within the home.

People felt safe living at Bridgewater Manor Care Centre and spoke positively about the care and support they received. We found enough staff were deployed to meet people's needs and keep them safe. Staff knew how to identify and report safeguarding concerns and accidents, incidents and falls had been documented consistently. Reviews of accidents had been completed to look for any patterns and help prevent a reoccurrence. The home was clean with effective cleaning and infection control processes in place.

Staff received training, supervision and support which allowed them to complete their roles safely and effectively. People told us staff were competent and knew how to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Overall, people were happy with the food provided and conformed they received enough to eat and drink. People's healthcare needs were being met, with referrals made timely to professionals when necessary.

People described the staff as being kind, friendly, caring and patient. One person stated, "The staff are very kind, they work hard and are always dignified in the way they act." People told us they were treated with dignity and respect, able to make choices regarding their care and encouraged to complete tasks for themselves, to help maintain their independence.

Care plans explained people's needs and how they wanted to be supported. Peoples' social and recreational needs were met through a daily activities programme, facilitated by activity co-ordinators and staff members. People spoke positively about the activities on offer. The complaints process was displayed around the home and people told us they knew how to complain, though all but one had not needed to.

The home used a range of systems and processes to monitor the quality of the service provided. Action plans were used to help drive improvements. People and staff told us the home was well managed and they felt involved in how the home was run, through regular resident and staff meetings and a monthly newsletter. People told us they would recommend the home to others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk