Cherre Residential Care

People's experience of using this service: • The service was safe. There was an issue with infection control. This was followed up by the registered manager. • There was not a fully homely atmosphere for people as parts of the premises were cold. • Questionnaires had been supplied to people and their representatives for their views of the service. These were generally positive about people's satisfaction with the service. However, action plans were not in place to show how any issues raised had been dealt with. • Audit processes were in place but they had not comprehensively ensured quality care as they had not identified issues of concern. • People and relatives told us that people liked living at the service. • People were protected against abuse, neglect and discrimination. Staff members were aware of ensuring people's individual safety risks and acting to prevent harm coming to them. • Staff members knew people well and people appeared to enjoy the attention from staff. • People were assisted to have choice and control of their lives. • People and their representatives had a say in how the service was operated and managed. • People's care was personalised to meet their individual needs. • A registered manager was in place to ensure governance of the service. • The service met the characteristics for a rating of "good" in caring and responsive but not safe, effective and well led where the rating was Requires Improvement. • More information is in the full report.