Fethneys Living Options - Care Home Physical Disabilities

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment, we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk people could be harmed.

We reviewed 3 quality statements under this key question. Whilst improvements have been made, these need to be sustained and embedded, to ensure people’s safety was maintained over time.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has remained the same. This meant the effectiveness of people’s care and support did not always achieve good outcomes or was inconsistent.

We reviewed 2 quality statements under this key question. Whilst improvements have been made, these need to be sustained and embedded, to ensure people receive a consistent level of good care and support over time.

This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has remained the same. This meant people did not always feel well-supported, cared for or treated with dignity and respect.

We reviewed 1 quality statement under this key question. Whilst improvements have been made, these need to be sustained and embedded, to ensure people continue to receive a consistent standard of care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has remained the same. This meant people’s needs were not always met.

We reviewed 1 quality statement under this key question. Whilst improvements have been made, newly implemented systems need to be sustained and embedded, to ensure people continue to have their needs met consistently well.

Well led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has remained the same. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

We reviewed 1 quality statement under this key question.