Ashtree House

People received a safe service where they were protected from avoidable harm and abuse. People felt safe and staff understood their responsibilities in relation to the people they cared for. Risks to people's health and safety were assessed and actions were taken to reduce these risks. Staffing levels were planned to ensure there were sufficient staff with the right skills and experience to provide safe care that was responsive to people's individual needs. A person said, "You never wait long for assistance. People's medicines were managed safely and people told us they received their medicines regularly.

Staff were well trained and knowledgeable about the people they cared for. They liaised well with other professionals and ensured people had access to ongoing healthcare services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to a wide range of activities based on their interests and which encouraged them to be as active as possible to maintain their health and mobility. They had opportunities to engage in the wider community and were supported to maintain relationships with people important to them.

The service benefitted from clear and consistent leadership. Staff were provided with opportunities to develop and progress. The service was active in the local community and had developed good links with local services and voluntary groups. Processes were in place to monitor the quality of the service provided and promote continuous improvement.