Hazelbrook Christian Nursing Home
- Care home
- 38 beds
- Nursing care
- Dementia care
- Registered since 2011
- Horwich, Bolton, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
4 months
since the latest rating was published.
9 of 55
rated care homes in Bolton are rated Requires improvement, like this one.
Hazelbrook Christian Nursing Home: inspection record
Rated Requires improvement in June 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Rivington View Nursing Home (Good, less than 0.1 miles away) and Royal Mencap Society - 62 Wright Street (Good, 0.1 miles away).
Nearest care homes:
- G Rivington View Nursing Home Good, less than 0.1 miles away
- G Royal Mencap Society - 62 Wright Street Good, 0.1 miles away
- G St Catherine’s Good, 0.4 miles away
- G Swallowfield Garden Care Home Good, 1.2 miles away
- G Knightswood Care Home Good, 1.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 June 2026 (assessment visit 25 March 2026). Quoted under the Open Government Licence.
Date of assessment: 14 April – 15 May 2026.
Hazelbrook Christian Nursing Home provides care, including nursing and accommodation to older people. The home is located in Horwich, Bolton. Some people living there have a diagnosis of dementia. The home is registered with the Care Quality Commission (CQC) to provide care for up to 38 people. There were 33 people living at the home at the time of the inspection.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
This assessment was completed because we had not inspected this service since 2019 and in response to information of concern we received about the home.
At this inspection we identified 4 breaches of regulations including person centred care, need for consent, premises and equipment and good governance.
We have asked the provider for an action plan in response to the concerns found at this assessment. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
The provider did not have effective governance systems in place to ensure the home environment was appropriately maintained, which included fire safety risks. This is also impacted infection control practices as it would be difficult to keep certain areas clean.
Improvements were also required to the way people’s medicines were managed. The feedback we received from people was that there were not always enough staff to care for people safely.
Appropriate systems were not in place to ensure people were able to provide consent to the care they received. Feedback about the quality of food available was poor.
Although people living at the home and relatives told us staff were caring, there were instances where people were not always treated with dignity and respect. We did not see any meaningful activities taking place and observed people sitting for long periods in lounge areas, unstimulated. Staff said their well-being at work was not always good due to certain pressures placed on them by the provider, such as feeling scrutinised on CCTV.
People did not always receive person centred care and some care plans provided limited information about people, including their likes, dislikes and preferences.
The provider’s governance systems were not effective in identifying and rectifying shortfalls in day-to-day practice. Whilst internal audits were carried out by the registered manager, there was limited oversight to ensure those checks were completed or that they were accurate.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this inspection, the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of the legal regulations relating to premises and equipment.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The provider was in breach of the legal regulations relating to need for consent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
The provider was in breach of the legal regulations relating to person centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of the legal regulations relating to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 5 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 5 June 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 5 June 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 5 June 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 2 March 2022. Latest assessment published 5 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Pindy Enterprises Limited
- Ownership type
- Organisation
- Companies House number
- 04515612 (opens Companies House)
Getting help from Bolton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bolton Council
- Ask for a care needs assessment
- Phone: 01204 337860
- Support for carers
- Paying for care: Bolton Council
Checked on the council's website, November 2026.
Common questions
- Does Hazelbrook Christian Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Hazelbrook Christian Nursing Home as a care home with nursing.
- How many beds does Hazelbrook Christian Nursing Home have?
- The Care Quality Commission's register lists 38 beds at Hazelbrook Christian Nursing Home.
- When was Hazelbrook Christian Nursing Home last inspected?
- The Care Quality Commission's latest rating for Hazelbrook Christian Nursing Home was published on 5 June 2026.
- Who runs Hazelbrook Christian Nursing Home?
- Hazelbrook Christian Nursing Home is run by Pindy Enterprises Limited.
- What is Hazelbrook Christian Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 June 2026.
Contact
- Phone
- 01204 693175
- Address
- 1 Albert Street, Horwich, Bolton, BL6 7AW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Rivington View Nursing Home (Good, less than 0.1 miles away) and Royal Mencap Society - 62 Wright Street (Good, 0.1 miles away).
Nearest care homes:
- G Rivington View Nursing Home Good, less than 0.1 miles away
- G Royal Mencap Society - 62 Wright Street Good, 0.1 miles away
- G St Catherine’s Good, 0.4 miles away
- G Swallowfield Garden Care Home Good, 1.2 miles away
- G Knightswood Care Home Good, 1.4 miles away