Stennards Leisure Retirement Home (Frankly Beeches)

People's experience of using this service: ●The management and staff at Stennards Leisure Retirement Home (Frankly Beeches) were highly committed to ensuring people lived fulfilling lives and were protected from social isolation. The whole focus of people's care was individualised and focused on promoting independence as well as their physical and mental well-being. They felt consulted and listened to about how their care would be delivered. People were empowered to make their own choices and decisions based on their individual ability and understanding. Staff were highly motivated with a 'can do' approach which meant they were able to achieve very positive outcomes for people.

●The management team and staff knew people well and understood their likes and preferences and health needs. Staff were caring and spent time chatting with people as they moved around the service. Relatives told us they were welcome at any time and any concerns were taken seriously and responded to. Records showed the registered manager arranged to meet with people, and their relatives, privately to discuss any worries they might have.

●People, relatives and staff gave us extremely positive feedback about the quality of people's care. Their comments were consistently positive and included, "An amazing place for [Relatives name]. They have come on leaps and bounds being here" and "There is always something going on and [relatives name] just loves getting involved. They [staff] really encourage it. Always a great atmosphere. Never a dull moment."

●People told us they felt safe. A relative told us, "It's made such a difference to us just knowing [relative] is safe and well cared for here." Staff demonstrated a good awareness of each person's safety and how to minimise risks for them. The environment was safe and people had access to appropriate mobility and moving and handling equipment needed. There was enough staff on duty at the right time to enable people to receive care in a timely way.

●People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role. One said, "It's a great staff team here. That's why I came back. We are very well supported."

●People's health was well managed and staff had positive links with professionals which promoted

wellbeing for them.

●The registered manager used the same safe recruitment procedures we found at our last inspection.

●Quality monitoring systems included audits, observation of staff practice and regular checks of the environment with examples of continuous improvements made in response to findings. People, their relatives and staff told us the registered provider was approachable, organised, listened and responded to them and acted on feedback.

More information is in Detailed Findings below