Beaumont Court

We found the following examples of good practice. The registered manager was communicating with people, staff and family members regularly to make sure everyone had an understanding of procedures and precautions being taken, and how to keep people safe. The registered manager worked with the nurses, care staff and housekeeping teams to ensure infection prevention and control measures were followed.

Staffing absences, due to COVID-19 infections had not had a major impact on the staffing levels or the quality of support people received. Staff had worked hard to contain the current outbreak, which at the time of the inspection had affected the staff team but not people using the service.

Personal protective equipment (PPE) was available to all staff and visitors. Staff and people living at the service were regularly tested for COVID-19.

Additional cleaning protocols were in place to ensure all high touch points were regularly sanitised. Changes had been made to the service's routines to limit infection risks during the current outbreak. We looked at cleaning schedules and audits which showed additional systems had been added to increase infection control procedures during COVID-19 pandemic. The senior housekeeper told us, they regularly audited schedules to ensure any gaps would be identified and responded to in a timely manner.

The service was following current guidance in relation to visiting care homes during outbreaks of COVID-19. Essential care givers and visits to people in receipt of end of life care were possible. However, the service was currently closed to other visitors. People understood the need for these restrictions and were confident staff were taking appropriate steps to manage the outbreak of the infection

Records showed staff had received all the necessary vaccinations to work in the care sector. The registered manager kept all staff updated on any changes to guidance. Staff had received training in COVID-19 and infection control procedures.

We spoke with two relatives who were satisfied with the way their family members was cared for. Comments included, "Can't think of a better place for [person's name]. Every confidence in them [staff]," "[Person's name] is in the very best place," " Always very clean and the staff are so kind with all the residents" and "It's a place I would choose if I needed a care home."

The five questions we ask about services and what we found