The Ranch

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support Staff supported people to have the maximum possible choice and control over their lives. Staff involved people in discussions about their support, including support to travel wherever they needed to go.

Staff focused on people's strengths and promoted what they could do, which enabled people to enjoy meaningful, fulfilling lives. Staff supported people to pursue their interests in their local area.

Staff enabled people to access specialist health and social care support in the community. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

Staff communicated with people in ways that met their needs. Staff supported people to make decisions about their day-to-day care and support. For complex decisions, staff ensured decisions were made in people's best interests.

People lived in a clean, homely environment that met their sensory and physical needs.

Right care People received kind and compassionate care. Staff respected people's privacy and dignity. They understood and responded to people's individual needs.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

People understood information given to them because staff supported them consistently and knew their individual communication needs.

People's care and support plans were holistic and reflected their individual needs.

People received care that supported their needs and aspirations, and was focused on their quality of life.

People could take part in activities that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives.

Staff had identified any risks people might face and put measures in place to mitigate these.

Right culture People led empowered lives because of the values and behaviours of the registered manager and staff. Staff knew and understood people well and were responsive to their individual needs.

People were involved in planning their care. Staff listened to and acted on people's feedback about the support they received.

The registered manager monitored the quality of support provided to people, involving the person, their family and other professionals as appropriate.

The registered manager and staff worked well with other professionals when necessary to improve people's quality of life.