Wensum Way

Medicines were stored securely for the safety of the people supported. Medicines were well audited to ensure people received their medicines as directed.

The service we visited was clean and all guidance relating to COVID-19 were being followed to ensure the safety of those supported.

The registered manager sought support from external healthcare professionals as required to support people's wellbeing.

Staff supported people in a caring, respectful way. Families we spoke with confirmed they felt staff were approachable and supporting of their loved ones.

Regular meetings with people supported were not taking place at the time of the inspection. This had been already identified by the registered manager and was something they wanted to introduce to ensure the support is led by the person and they are fully involved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture .

People were observed to make choices in their day to day life and choose how they spent their time and what they wanted to achieve that day. Staff promoted and encouraged the people supported to express themselves and talk about their own interests. Staff protected people's dignity at all times and supported people in a person-centred manner.