HF Trust - 330 Westward Road

People were given opportunities to live a fulfilled and meaningful life and were supported to reach their potential and live as independent as possible. People told us they were happy at the home which was supported by feedback from people's relatives who were extremely positive about the care their family members received. They complimented the caring nature of staff and felt the service was well-led.

Staff told us they were confident in the leadership skills and vision of the provider and manager. A strong management team and an established staff team ensured the values and vision of the service were embedded in the care practices of staff.

The care people received was focused around their individual needs. The service was inclusive and empowered people to be involved in the local community. Staff were proactive in supporting people to maximise their potential and strengths and enable them to organise events in the home and community. People were supported to maintain relationships with people who were important to them.

Staff had a continuous approach and a healthy balance of supporting people to understand the potential risks linked with their activities. People's needs had been assessed and their support requirements and preferences were recorded in detail to provide staff with the guidance they needed to support people.

Effective systems were in place to manage people's finances and medicines so that they received them safely and on time. People were supported to access health care services and to maintain a healthy lifestyle.

Sufficient numbers of suitably qualified staff had been safely recruited to support people. Staff told us they felt supported and trained and had access to the information they needed to support people. They understood their responsibility to report concerns and poor practices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were skilled in de- escalation and distraction techniques when people showed signs of becoming upset or frustrated. People were given the space to be by themselves or use relaxation techniques if they felt they were becoming agitated.