Wisteria House (Woolwell) Dementia Care Ltd
- Care home
- 33 beds
- No nursing
- Dementia care
- Registered since 2021
- Southway, Plymouth, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
18 months
since the latest rating was published.
58 of 83
rated care homes in Plymouth are rated Good, like this one.
Wisteria House (Woolwell) Dementia Care Ltd: inspection record
Rated Good in April 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Devonshire House and Lodge Good, 0.5 miles away
- G The Lodge Good, 0.7 miles away
- RI Sunnymeade Quality Care Requires improvement, 0.7 miles away
- G Down House Good, 0.9 miles away
- RI Roborough House Requires improvement, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 28 April 2025 (assessment visit 19 November 2024). Quoted under the Open Government Licence.
Date of assessment 4 December 2024 to 3 January 2025. Wisteria House (Woolwell) Dementia Care Ltd is a residential service providing support to 29 older people living with dementia. There was a proactive and positive culture of safety. The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. People’s healthcare risks were assessed and regularly reviewed.
- Safe Good
- Effective Good
- Caring Outstanding
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
There was a large management team and staff dedicated to spending quality time with people working seven days a week. The ethos of the service focused on relationship care and quality of life, which focused on providing opportunities for fun and activity, reducing people’s stress and anxiety.
There was a variety of social spaces designed to meet people’s individual needs, with a large range of items available to encourage social stimulation. People had access to food and drink through the day and night and were encouraged to maintain skills preparing food and drink in the communal kitchen areas.
The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. The ethos of providing quality of life through relationship dementia care put kindness, compassion and dignity at the centre of staff practice. Staff responded well to people’s individual needs and felt proud to work at the service. One staff member said, “I am proud to be working in a friendly, modern care home with such a good reputation in the city.”
The provider had a very clear shared vision, strategy and culture. Leaders understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation, supporting staff well. One staff member said, “I have worked in a few care homes and this is by far the best. The whole approach and feel of the place is how a home should be.”
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Outstanding
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection for this service. This key question has been rated outstanding.
This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Leanne Gale
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Wisteria House Dementia Care Ltd
- Ownership type
- Organisation
- Companies House number
- 08853259 (opens Companies House)
Wisteria House Dementia Care Ltd runs 3 services, all in the South West. 3 are rated Good or Outstanding.
Other services run by Wisteria House Dementia Care Ltd
- O Wisteria House Plymstock Limited Outstanding. Care home, Plymouth
- O Wisteria House Stoke Limited Outstanding. Care home, Plymouth
Getting help from Plymouth City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Plymouth City Council
- Ask for a care needs assessment
- Phone: 01752 668000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Plymouth City Council
Checked on the council's website, November 2026.
Common questions
- Does Wisteria House (Woolwell) Dementia Care Ltd provide nursing care?
- No. The Care Quality Commission lists Wisteria House (Woolwell) Dementia Care Ltd as a care home without nursing.
- How many beds does Wisteria House (Woolwell) Dementia Care Ltd have?
- The Care Quality Commission's register lists 33 beds at Wisteria House (Woolwell) Dementia Care Ltd.
- When was Wisteria House (Woolwell) Dementia Care Ltd last inspected?
- The Care Quality Commission's latest rating for Wisteria House (Woolwell) Dementia Care Ltd was published on 28 April 2025.
- Who runs Wisteria House (Woolwell) Dementia Care Ltd?
- Wisteria House (Woolwell) Dementia Care Ltd is run by Wisteria House Dementia Care Ltd. It runs 3 services, all in the South West.
- What is Wisteria House (Woolwell) Dementia Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 April 2025.
Contact
- Phone
- 01752 770095
- Address
- 465 Tavistock Road, Plymouth, PL6 7HE Map (opens Google Maps)
Compare nearby
- G Devonshire House and Lodge Good, 0.5 miles away
- G The Lodge Good, 0.7 miles away
- RI Sunnymeade Quality Care Requires improvement, 0.7 miles away
- G Down House Good, 0.9 miles away
- RI Roborough House Requires improvement, 1 mile away