Clifton Court Nursing Home

There were enough staff to keep people safe. People told us staff were kind and considerate. People looked clean and well kempt. Staff demonstrated great patience in difficult situations, and we saw some lovely, relaxed interactions between staff and people. People were encouraged to express their views and be involved in their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff understood the importance of a positive mealtime experience to encourage people to eat and drink well. Overall, we receive positive feedback about the food provided. People had a choice of what they ate and drank. People were encouraged to have a healthy and balanced diet.

A thorough assessment was carried out before people moved into the home. The registered manager recognised people's care needs may change in a new environment and ensured people's care was continually reviewed in line with best practice.

People and where appropriate, their families, were involved with people's care. Staff understood the importance of knowing people and their lifetime experiences so they could provide care that met people's preferences and routines. There was a programme of activities and entertainments to provide people with opportunities for social engagement.

Staff received training and had regular opportunities to talk about their role and encouraged to undertake further training and gain qualifications. Staff were compassionate and knew how best to support someone nearing the end of their life and understood the importance of making sure people's final days were lived as they wanted them to be.

People and relatives consistently told us the home was well-led. The home worked in partnership with others to improve outcomes for people. The provider regularly communicated with people and their

relatives to share information and gather their views about the quality of the service. People and relatives knew how to complain and were confident these would be dealt with appropriately. Systems and processes were in place to monitor and improve the quality of care provided and regular checks were completed to ensure people received high quality care.