The Heathers Residential Care Home
Care home, Bromley, 14 beds
Good
Rated on
Rating from the Care Quality Commission.
The Heathers Residential Care Home: inspection record
Rated Good in December 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 7 times since 2016. Rated Requires improvement in 2016 and 2017, then Good in 2018 and December 2023.
The latest rating was published about 3 years ago.
How it compares locally
- One of 37 Good care homes in Bromley, out of 41 with a rating.
- Smaller than 7 in 10 care homes in Bromley.
About the service
From the Care Quality Commission's inspection report published 9 December 2023. Quoted under the Open Government Licence.
The Heathers Residential Care Home provides personal care and support to older people, some of whom were living with dementia. At the time of the inspection, there were 13 people using the service.
What inspectors found
Medicines were mostly managed safely. We have made recommendations about best practice with regards to the monitoring of 'when required medicine' protocols and the monitoring of the application of patches. Prompt actions were taken during the inspection to address these issues.
People told us they felt safe. Staff knew what action to take if they had any concerns. Risks to people were assessed and safely managed. Accidents and incidents were managed and acted on in a timely manner. There were enough staff to support people safely. Safe recruitment practices were in place. People were protected from the risk of infection.
Read the full summary
Staff were supported through training and supervision. People's needs were assessed, to ensure they could be safely met. Staff understood the requirements of the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to maintain a healthy diet and had access to health care professionals when required.
People told us staff were caring and kind and they respected their dignity and independence. Care records were reflective of individuals needs and preferences. People were aware of the complaints procedures and knew how to raise a complaint. The provider had effective quality assurance systems in place to monitor the quality and safety of the service on a regular basis. The provider worked in partnership with health and social care professionals to ensure people's needs were planned and met.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 35 Farnaby Road, Bromley, BR1 4BL |
|---|---|
| Neighbourhood | Bromley town, Bromley |
| Phone | 020 8460 6555 |
| Website | www.theheathers.co.uk |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 11 inspection reports, latest 9 December 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | The Heathers Residential Care Home Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05658007 (opens Companies House) |
Nearest alternatives
- G Greenhill Care home with nursing, 0.4 miles awayGood
- G Florence Nursing Home Care home with nursing, 0.7 miles awayGood
- G Jansondean Care Home Care home, 0.8 miles awayGood
- G Oak Lodge Care Home Care home, 0.8 miles awayGood
- G Bromley Park Dementia Nursing Home Care home with nursing, 0.8 miles awayGood
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does The Heathers Residential Care Home provide nursing care?
- No. The Care Quality Commission lists The Heathers Residential Care Home as a care home without nursing.
- How many beds does The Heathers Residential Care Home have?
- The Care Quality Commission's register lists 14 beds at The Heathers Residential Care Home.
- When was The Heathers Residential Care Home last inspected?
- The Care Quality Commission's latest rating for The Heathers Residential Care Home was published on 9 December 2023.
- Who runs The Heathers Residential Care Home?
- The Heathers Residential Care Home is run by The Heathers Residential Care Home Limited.
- What is The Heathers Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 December 2023.