St Anne's Community Services - Creykes Lodge

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were safe using the service. There were enough, safely recruited staff and risks were well assessed and managed. People received medicines when they needed them and there were good processes in place to make sure people reduced their medicine intake when appropriate. Lessons were learnt when things went wrong.

Staff were well trained and supported by managers to provide effective care in line with people's assessed needs. People had a good diet and were supported to maintain a good standard of overall health. The building was well adapted to people's needs and was not identifiable as a care home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was caring and provided a homely atmosphere. People's rights were respected their independence promoted wherever possible. People were well supported to contribute to their care planning.

People's individual communication needs were assessed, and any required adaptations were made. People could decide how and where to spend their time, and were able to access the community whenever they wished. Staff and independent professionals supported people to express any concerns about their care.

The management and staff had a passion for the service and the people they supported. The manager had a clear vision for how the service would be run, and staff supported this. National guidelines and regulations were followed, and there were good systems in place to monitor the quality of the service.