Bishop's Cleeve Care Home
- Care home
- 64 beds
- Nursing care
- Dementia care
- Registered since 2022
- Gloucestershire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2022, most recently Requires improvement in October 2026.
1 month
since the latest rating was published.
25 of 184
rated care homes in Gloucestershire are rated Requires improvement, like this one.
Bishop's Cleeve Care Home: inspection record
Rated Requires improvement in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Orchard Leigh (Good, 3 miles away) and Bay Tree Court Care Centre (Good, 3.1 miles away).
Nearest care homes:
- G Orchard Leigh Good, 3 miles away
- G Bay Tree Court Care Centre Good, 3.1 miles away
- G Ashchurch View Good, 3.2 miles away
- G Bradbury Gardens Good, 3.2 miles away
- G Wentworth Court Care Home Good, 3.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 October 2026 (assessment visit 19 May 2026). Quoted under the Open Government Licence.
Date of assessment: 3 June to 10 July 2026. We carried out this assessment because we have received concerns about risks relating to people’s safety and governance.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Bishops Cleeve Care Home is a residential care home supporting older people, some of which may be living with dementia. The service is registered to support up to 64 people and at the time of our inspection 42 people were living at the service.
At the time of the assessment, there was no registered manager in place. The acting manager was acting manager at the time of the assessment.
The inspection identified concerns relating to risk management and oversight, care planning, medicines management, record keeping and governance. People's risks were not always effectively assessed, monitored or managed, and care records did not consistently reflect people's needs, known risks or the care they had received. We also identified concerns relating to wound management, falls management and medicines oversight. These issues had not been consistently identified or addressed through the provider's governance arrangements.
Following feedback during the inspection, the provider engaged positively with the inspection process and took prompt action to address the concerns identified. This included reviewing care records, introducing additional monitoring tools and strengthening management oversight. Although we found evidence some improvements had been implemented during the inspection period, they had not yet become fully embedded in practice and further work was required to demonstrate sustained improvement.
The provider was previously in breach of legal relations relating to person centred care. Safe care and treatment and governance. Improvements were not found at this assessment and the provider remained in breach of these regulations.
The provider was previously in breach of the legal regulation relating to safeguarding. Improvement had been made at this assessment, and they were no longer in breach of this regulation.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulation in relation to people’s safe care.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people’s needs were not always met.
The provider was in breach of legal regulation in relation to person-centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 1 October 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 1 October 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 1 October 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 1 October 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 17 January 2024. Latest assessment published 1 October 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Bishops Care Home LimitedBrand: Advinia Healthcare
- Ownership type
- Organisation
- Companies House number
- 12177849 (opens Companies House)
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Bishop's Cleeve Care Home provide nursing care?
- Yes. The Care Quality Commission lists Bishop's Cleeve Care Home as a care home with nursing.
- How many beds does Bishop's Cleeve Care Home have?
- The Care Quality Commission's register lists 64 beds at Bishop's Cleeve Care Home.
- When was Bishop's Cleeve Care Home last inspected?
- The Care Quality Commission's latest rating for Bishop's Cleeve Care Home was published on 1 October 2026.
- Who runs Bishop's Cleeve Care Home?
- Bishop's Cleeve Care Home is run by The Bishops Care Home Limited.
- What is Bishop's Cleeve Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 October 2026.
Contact
- Phone
- 01242 358911
- Address
- Bishops Cleeve Care Home, Ruby Avenue, Bishops Cleeve, Cheltenham, GL52 7ZN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Orchard Leigh (Good, 3 miles away) and Bay Tree Court Care Centre (Good, 3.1 miles away).
Nearest care homes:
- G Orchard Leigh Good, 3 miles away
- G Bay Tree Court Care Centre Good, 3.1 miles away
- G Ashchurch View Good, 3.2 miles away
- G Bradbury Gardens Good, 3.2 miles away
- G Wentworth Court Care Home Good, 3.2 miles away