Marston Court

We found the following examples of good practice.

●The service was clean and tidy. Regular cleaning took place throughout the service including touchpoint areas. ●Suitable arrangements were in place to ensure that anyone moving in to the service, did so safely. This included a negative Covid 19 test before moving in, and isolating for a 14 day period within the service. ●Staff had access to sufficient supplies of personal protective equipment (PPE) including masks, gloves, aprons and hand sanitiser. The registered manager had been pro active in ensuring stock levels remained good for the staff. We observed staff using PPE correctly. ●Staff followed guidelines with the donning and doffing of PPE, and had an area within the service where this could be done safely. ●Procedures were in place to facilitate contact between people and their families. Garden visits from family had been arranged, and social distancing had been maintained at all times. Processes in place for any visitors were clear, and included questions around COVID 19, a temperature check, and appropriate PPE. ●Regular testing was completed for staff and people living at the service. This meant prompt action could be taken should anyone test positive for COVID-19. ●Regular checks and audits around infection control were completed to ensure the registered manager had oversight on the service, and could address any issues promptly if found.

The five questions we ask about services and what we found