OSJCT Marden Court

The service had a manager in post, who had applied to the Care Quality Commission to be the registered manager.

We carried out site visits at the service on 12 December 2023 and 4 January 2024.

The service learned from incidents and action was taken to ensure improvements were made where needed. Information was shared across the organisation to ensure learning from incidents in other services was implemented. The manager worked with other health and social care professionals to support people when moving between different services. This helped to maintain safe systems of care for people.

Staff had been trained in safeguarding and understood their responsibilities to keep people safe from abuse. There was a clear safeguarding and whistleblowing policy available at the service with details of which agencies to contact in the event of any concern.

People had personalised risk management plans and risks had been identified. These were kept under review and updated when needed. There were systems to ensure the environment was safe for people. Equipment was regularly checked and serviced.

Staff had been recruited safely and there were sufficient staff to meet people's needs. New staff were thoroughly checked before starting work in the home and completed a good induction.

Infection prevention and control procedures had been reviewed and updated to reflect the latest guidance. People were supported to take the medicines they had been prescribed.

People had choice and control of their care and had access to health and social care services. People could have visitors without restrictions and were supported to access their local community.