OSJCT Meadowcroft

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection in April 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated Good.

People continued to be safe in the service. Risks to people were assessed and there were plans in place to manage those risks. People received their medicines safely. There was a robust recruitment and selection process in place. This ensures prospective new staff have the right skills and are suitable to work with people living in the home. There were sufficient staff to meet people's needs.

People were supported by an effective service that ensured staff had the skills and knowledge to meet people's needs. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People received food and drink to meet their dietary needs.

Staff continued to support people in a caring way, showing kindness and compassion. People were treated with dignity and their privacy was respected. People were involved in their care.

The service continued to be responsive to people's needs and valued them as unique individuals. The registered manager was planning to increase the scope of activities to ensure people's individual interests were met. Staff understood the importance of supporting people to have a good end of life as well as living life to full whilst they are fit and able to do so. End of life care plans include people's thoughts, feelings and wishes to ensure their passing is comfortable, pain free and as peaceful as possible.

The service continued to be well-led. The registered manager and wider management team promoted a person-centred culture that was open and honest. People, relatives and staff were valued and listened to.

There were effective systems in place to monitor and improve the service. Systems included gaining feedback from people and relatives about the quality of the service and drive improvements.

Further information is in the detailed findings below.

The five questions we ask about services and what we found