Greenhill House

We found the following examples of good practice.

Safe arrangements were in place for peoples' relatives and processionals visiting the service. This included an electronic sign in system confirming the lack of COVID-19 symptoms, COVID-19 vaccination status and the temperature checked on arrival. The information was then shared with the management team by email and saved for audit trail purpose. Additionally a staff member was responsible for checking a confirmed negative lateral flow device test (LFD) and a recent negative polymerase chain reaction (PCR) test result. Visitors were encouraged to wear personal protective equipment (PPE) in line with government guidance and ensure hand sanitisation.

The provider had introduced two visitors pods offering these as a choice for people and their relatives as an alternative to meeting in people's bedrooms.

Policies and procedures relating to the management of risks associated with COVID-19 were up to date which enabled staff to keep people safe.

The provider had a policy in place to that ensured readiness in case of an outbreak. This included how zoning principles would be used to ensure people's safety as well as safe management of risks of cross infection.

Staff training was up to date and monitored by the registered manager. Staff were encouraged to refresh their knowledge regularly.

The service was clean and fresh. Staff carried out regular touch point surfaces cleaning. Regular infection control audits took place and action had been followed up when required.

Careful consideration had been given to protect the wellbeing of people who due to living with dementia might needed additional support.

Staff told us they felt supported and listened to by management.

The five questions we ask about services and what we found