Longfield Care Home

People's experience of the service and what we found: People and their family members were very complimentary about the service and told us they were happy with the care provided.

Risks to people's health and welfare were identified and assessed. Safeguarding processes were in place to protect them from abuse and harm. Lessons were learnt when things went wrong.

People's support needs were met by enough staff who were recruited safely. Infection control was promoted, and medicines were managed well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff had the necessary skills to support them. Staff said they felt supported by the management team, enjoyed the training provided and were supported to develop their knowledge and qualifications.

People were supported to eat and drink well and able to choose how they spent their time. Care plans were written in a person-centred way showing dignity and respect to people. People could choose the gender of the staff who supported them.

The provider continually assessed the premises, and all health and safety checks were completed. People had access to ample communal and garden areas and their bedrooms were personalised.

Staff worked very collaboratively with health and social care professionals to support joined up working which benefitted people's health and wellbeing.

People said staff were compassionate, kind, and caring, treated them as an individual and listened to their views and opinions. People's end of life wishes and preferences were discussed, and staff were trained to support people in a dignified way.

Complaints were investigated promptly, and people and their family members told us they could speak up. There were meetings and frequent contact with people, their family members, and staff to get their views.

Feedback was collated and shared and used to improve the service.

The management team were well thought of among staff and people who used the service. The registered manager monitored the quality of care in the service and the provider's systems supported them to manage this effectively and to a high standard.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk