Innovations Wiltshire Limited - 27 Stratton Road

People's experience of using this service: The service was developed and designed in line with the guidance Registering the Right Support. Registering the Right Support and other best practice guidance ensures that people who use services can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include choice, control and independence. We found 27 Stratton Road worked to make sure it was run in line with the values that underpin Registering the Right Support and other best practice guidance. People using the service received person-centred support that was appropriate and inclusive for them.

People's risks had been identified and there were risk management plans in place to give staff guidance on how to provide support. People had detailed care plans which were reviewed regularly.

People were supported by staff who had been recruited safely and worked as a team to provide effective care. People and their relatives told us the staff were "kind and caring" and "lovely".

People received their medicines as prescribed. People could see healthcare professionals when appropriate and needed. People had health action plans which contained good detail on all health needs and how they were to be met.

People were supported to follow their own interests. Activities people enjoyed were recorded in their care plan. People were offered choice and supported to lead their own lives.

Relatives and staff told us the service was managed well. The registered manager was approachable and available to people and staff. People's feedback was sought regularly to make sure people were happy with their care and support.

The service met the characteristics of Good overall; more information is available in the full report on the CQC website at www.cqc.org.uk