Mount Olivet Nursing Home

Safe- this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment in 2023 we rated this key question requires improvement. At this assessment we found improvements had been made and the service was no longer in breach of regulations in relation to safe care and treatment. We assessed all of the quality statements within this key question and have found at this assessment, the rating for this key question has improved to good. This meant people were safe and protected from avoidable harm.

Effective- This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

We did not assess the effective key question at our last inspection in 2023. We reviewed this at our assessment in 2017 where we rated the effective key question as good. At this assessment, we identified a breach of regulations in relation to consent to care and treatment. This was because the effectiveness of people’s care, treatment and support was not always consistent and in line with the Mental Capacity Act 2005. However, as we looked at 2 quality statements within this key question the rating remains as good.

Caring- this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment in 2023, we rated the caring key question as good. We looked at 1 quality statement within this key question. The key question rating for the caring remains good. This meant people were treated with dignity and respect.

Responsive- this means we looked for evidence that the service met people’s needs.

We did not assess the responsive key question at our last inspection in 2023. At our assessment in 2017, we rated the responsive key question as good. We looked at 1 quality statement within this key question. The rating remains good. This meant people’s needs were met with equality, diversity and inclusion.

Well-led- this means we looked for evidence that service leadership, management, and governance assured high-quality, person-centred care, supported learning and innovation, and promoted an open, fair culture. At our last assessment in 2023 we rated the well led key question as requires improvement. We assessed all of the quality statements within this key question. At this inspection, the rating remained requires improvement. This meant there were shortfalls within the services governance systems. We found a continued breach of regulation in relation to good governance.