Doves Nest Nursing Home

We found the following examples of good practice.

We observed staff undertaking activities with people and getting ready for their day. We observed how this was done in a safe way for residents and staff, with staff wearing full personal protective equipment (PPE). Stocks of appropriate personal protective equipment (PPE) were well-maintained and staff used and disposed of it correctly. Staff had been trained in infection control practices.

The home was clean and hygienic looking and we saw domestic staff undertaking their cleaning and laundry duties. We saw that each had a specific routine to follow to ensure cleanliness was maintained and to limit the transmission of infections.

The home monitored the vaccination status of residents and staff and undertook risk assessments when required. We heard how the home managed an outbreak of Covid -19 when staff and residents became infected. There were management plans for those people required to self-isolate and additional support available for people who may struggle with isolation.

People were able to spend time seeing and speaking to their visitors in different ways. On-site visits were facilitated by pre-booking and visitors went straight to people's rooms or could sit in one of the designated visiting areas. They did not interact with any other people at the home and visiting times were not restricted. There were also extensive gardens where visits could take place when the weather allowed.

The five questions we ask about services and what we found