Annefield House Limited

People felt safe using the service and staff had a good understanding of how to identify and report any concerns. People living at the service had varying degrees of capacity. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests the policies and systems in the service supported this practice.

Risks were fully assessed using recognised tools and management plans provided clear guidance to staff on how to minimise the risk.

People were supported by enough staff who were well trained, kind and caring and knew people well.

People received their medicines as prescribed by trained and competent staff.

Staff worked well as a team and worked well with other professionals. Professionals were positive about their experience of working with the home.

People were supported by staff who routinely promoted privacy and dignity. Staff had a good understanding of people, their likes and dislikes.

There were varied activities in place tailored to people's needs. People were encouraged to be involved in the choice and delivery of activities as much as possible. People were encouraged to access the community independently. Some people needed support and encouragement from staff to undertake daily living skills such as cleaning their bedrooms and assisting with their personal washing.

People and staff were positive about the management. There was an open culture focussed on continual learning and improvement.

There were robust systems in place for auditing and reviewing the quality of care. The registered manager did a daily walk around the home to check on repairs, cleanliness and any refurbishment required. After the inspection the registered manager sent up a refurbishment plan with dates for completion. This included

areas identified in this report.