Churchill House Care Home

People were protected from harm as risks were assessed and managed and staff were confident to recognise and report abuse.

People received their medicines as prescribed and there were procedures in place to ensure the process was carried out safely.

People were supported by a staff team who had the knowledge and skills to meet their needs effectively. There were sufficient staff on duty to meet people's care needs in a timely manner.

Staff were well trained and well supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff worked in partnership with health and social care professionals to ensure consistency and ensure people received appropriate and safe support. People were supported to access healthcare, and other agencies, when required. Although people's dining experience differed depending upon where in the home they lived, people received appropriate support to eat and drink and their nutritional needs were met.

Staff were caring and respectful, promoting people's privacy, dignity and independence.

People's care was responsive to their changing needs. People, relatives and health and social care professionals were involved in the assessment and planning of care and this joint working meant people's needs were met. People knew how to raise a concern and always felt listened to. Information was available in different formats to make it accessible.

People had access to, and enjoyed, a range of activities both within the home and in the local community.

People felt the service was well managed and people and staff had opportunities to share their views about the service. Staff felt listened to when they shared feedback. Audits monitored and ensured the quality of

care provided and feedback was sought from people who used the service to ensure their ongoing satisfaction.