Sunningdale House

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were safely recruited in line with the provider's policy and legislative requirements. Enough staff were employed to spend quality time with people to develop skills and promote independence. Staff received supervision and appraisal along with spot checks to ensure they followed best practice. For example, when supporting people to take their medicines.

People received initial assessments of their needs with care plans in place to manage known risks. People's care plans and risk assessments reflected their needs and preferences, and staff were knowledgeable about the level of support people required. Regular reviews ensured information remained relevant and up to date as an accessible point of reference for staff.

Right care: Care was person-centred and promoted people's dignity, privacy, and human rights; Staff were respectful, caring and understanding around people's emotional and physical needs.

People were involved in planning their care and support. Care was delivered following a robust assessment of needs to ensure people's wishes preferences and any personal characteristics were recorded and supported. Regular reviews with people ensured adjustments were made to meet people's changing needs and aspirations.

Where people received support to take their medicines this was done safely. Medicines management and administration followed best practice guidance. Risk assessments were reviewed to help staff to keep people safe, for example, when buying over the counter medicines.

Right culture: The ethos, values, attitudes and behaviours of leaders and care staff ensured people using

services led confident, inclusive, and empowered lives; The culture of the service was open and empowered individuals to express their views and be in control of their lives with the support of staff. We saw people felt confident to approach staff and management and that their suggestions were listened to.

A range of quality assurance checks including regular audits were completed to manage and improve the service and to maintain compliance with required regulations.

Staff followed latest guidance to maintain effective infection prevention and control and had good access to any required protective equipment which helped to reduce the spread of any infections.